Event Ticket Cancellation Medical Certificate

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What was the event?

Tell us about the event the ticket was for.

What type of event is it? *

Concert or gig Festival Theatre or show Sporting event Conference or exhibition Other

Please select the event type

Event name *

Please enter the event name

Venue & city *

Please enter the venue and city

When was the event?

Past and upcoming events are both fine.

Event date *

Please enter the event date

Your event has already taken place Most ticket protection and refund policies require claims within 28–30 days of the event date. We recommend checking your policy’s deadline and submitting your claim as soon as you receive your certificate.

I understand that MedicalCert provides a supporting medical certificate only. It is my responsibility to check the event’s refund and cancellation policy before submitting.

Please tick to confirm you understand

The Illness or Injury

Tell us about the illness or injury that prevented attendance.

Which best describes the illness or injury? *

Infection or virus (e.g. flu, COVID, tonsillitis) Injury or accident Digestive illness (e.g. gastroenteritis, food poisoning) Migraine or neurological Mental health Other

Please select a category

Describe the symptoms (Please provide as much detail as possible.) *

Please describe the symptoms

When did the symptoms start? *

Please enter the date symptoms started

Symptom onset must be on or before the event date — the illness needs to have started by the day of the event to support a cancellation claim

Condition status *

Ongoing Recovered Partially recovered

Please select the condition status

Symptom end date *

Please enter the symptom end date

Symptom end date cannot be in the future.

Is this related to a pre-existing condition? *

Please select an option

Worth knowing before you claim Some ticket protection policies limit cover for pre-existing conditions, depending on the policy terms and when it was taken out. You can still continue — the doctor will document the condition accurately, and many claims involving pre-existing conditions are still paid. We recommend checking your policy wording.

Tell us about the pre-existing condition *

Please provide details of the pre-existing condition

Medical History

Optional background that helps the doctor put this illness in context.

Past medical history (optional)

Current regular medication (optional)

Treatment & Care

Any treatment or advice received strengthens the doctor’s assessment.

Was any medical help sought? *

Yes — GP Yes — A&E or hospital Yes — pharmacist or NHS 111 No — no medical help was sought

Please select an option

What did they advise or diagnose? *

Please provide details of the treatment or advice

Consultation documentation Discharge summary, GP letter, prescription, or appointment confirmation.

📄

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Any medication taken for this illness? (optional)

Any ongoing medical conditions? (optional)

Supporting Documents

Upload documents now, or email them to us after submitting. Nothing here is required.

Send to certificates@medicalcert.co.uk with your submission reference.

or upload now

Medical Evidence

🩺

GP letter, A&E discharge summary, prescription, test results, or photos

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Photo ID Passport or driving licence photo page.

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Your Details

These appear on the certificate.

First name *

Please enter the first name

Last name *

Please enter the last name

Exactly as they appear on the ticket booking

Date of Birth *

Please enter the date of birth

Sex *

Please select an option

Contact Details

Your certificate will be delivered to this email address.

Email Address *

Please enter a valid email

Phone Number (optional)

Please enter your phone number

Address (optional)

Please enter your address

Postcode (optional)

Please enter your postcode

Review Your Submission

Please check all details are correct before proceeding to payment.

I confirm the information provided is accurate and I agree to the Terms & Conditions and Privacy Policy. Issuance is subject to clinical review and is not guaranteed.

You must agree to the terms

Complete Your Order

Reviewed by a GMC-registered doctor and delivered as a signed PDF to your inbox.

★★★★★

"Certificate arrived the same evening — my ticket refund was approved within days."

— Trustpilot Verified

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Event Ticket Cancellation Medical Certificate

£47

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A GMC-registered doctor will review the details and send your certificate directly to your inbox. If you don't receive it within the expected timeframe, please check your spam folder.

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