Terms and Conditions

Last updated: 21 February 2026

1. Introduction

These Terms and Conditions govern your use of the MedicalCert website and services. This website is operated by Knobel Health Limited, a company registered in England and Wales (Company No. 15052216).

By accessing or using this Service, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Nature of the Service

MedicalCert operates as a digital platform that facilitates independent clinical assessment by UK General Medical Council (GMC) registered doctors.

The platform itself does not provide medical advice, diagnosis, or treatment. Clinical decisions are made independently by the reviewing GMC-registered doctor.

3. Independent Clinical Assessment

All requests submitted through the platform are subject to individual clinical review. Documentation is issued only where the reviewing doctor determines there is an appropriate clinical basis.

MedicalCert does not and cannot guarantee that any certificate or medical letter will be issued. Issuance is subject solely to independent professional judgement.

4. Refunds

If documentation cannot be issued following clinical review, a full refund will be provided automatically in accordance with our Refund Policy.

Refunds are not provided once a certificate or letter has been issued. Payment covers the clinical assessment process and administrative processing.

5. No Medical Advice by the Platform

MedicalCert does not provide medical advice. Content on this website is for general informational purposes only and does not create a doctor-patient relationship between the user and the platform.

Users should seek personalised medical guidance from their own GP or healthcare provider where appropriate. MedicalCert does not provide emergency services. In case of a medical emergency, contact appropriate emergency services immediately.

6. Platform & Administrative Structure

Knobel Health Limited operates the Service as a digital platform. Payment processing and certain administrative functions are managed through a United States limited liability company.

This administrative structure does not influence clinical decision-making, which remains independent and subject to UK professional standards.

7. User Responsibilities

You agree to provide accurate, complete, and truthful information when submitting a request for clinical review. Providing false or misleading information may result in refusal of documentation and potential account restriction.

8. Third-Party Acceptance

Any certificate or medical letter issued reflects a clinical assessment at the time of review. Acceptance by employers, insurers, airlines, universities, sporting bodies, or other third parties is subject to their own policies and requirements. MedicalCert does not guarantee acceptance by any third party.

9. Limitation of Liability

To the fullest extent permitted by law, MedicalCert shall not be liable for any indirect, incidental, or consequential loss arising from use of the Service. Nothing in these Terms limits liability where it would be unlawful to do so.

10. Data Protection

Personal data is processed in accordance with UK data protection law. Please refer to our Privacy Policy for details.

11. Amendments

We reserve the right to update these Terms and Conditions at any time. Changes will take effect upon publication on this page.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

13. Contact

For questions regarding these Terms, please contact:

Knobel Health Limited
Email: support@medicalcert.co.uk