Complaints and Feedback
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Complaints & Feedback
MedicalCert aims to provide a transparent and responsible medical documentation service. Feedback from users helps us improve our processes and maintain high standards.
If you have a concern about your experience, we encourage you to contact our support team so the matter can be reviewed.
How to Raise a Concern
If you wish to raise a complaint or provide feedback about our service, please contact our support team and include as much relevant information as possible.
- Your name and email address used for the consultation
- A brief description of the issue
- The date of your consultation or request
- Any relevant supporting information
Providing clear information helps us review the situation efficiently and respond appropriately.
What Happens Next
Once a complaint or concern is received, our team will review the matter and assess the circumstances surrounding the request.
This may involve reviewing the consultation information, communication records, and any relevant clinical considerations associated with the request.
Where appropriate, additional clarification may be requested to help resolve the matter.
Clinical Decision-Making
Medical documentation issued through MedicalCert is subject to clinical judgement by a GMC-registered doctor. In some cases, documentation may not be issued if the information provided does not support certification.
Complaints relating to clinical decisions will be reviewed with consideration of the clinical information available at the time of assessment.
Providing Feedback
Constructive feedback is always welcome. Suggestions about how the service can be improved help us refine our systems and processes.
Contact
To raise a concern or provide feedback, please contact our support team through the usual support channels available on the website.
Our team will review all feedback and respond where appropriate.