Travel & Holiday Cancellation Certificate
Apply online anytime, no appointment needed.
Get a valid, confidential travel and holiday cancellation certificate from a UK registered GP, ideal for rescheduling or cancelling trips due to illness or medical emergencies.
Complete a brief online questionnaire and upload a short video or supporting evidence. Trusted by airlines, insurers, and travel providers. From just £47.
✓ Most travel and holiday cancellation certificatez are sent same day, with delivery by 9AM the next-morning.
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Receive a full refund if we can’t provide a certificate
How it Works
01
Complete a short online questionnaire
No appointment required – simply complete a short medical questionnaire and upload a 30 second video of your symptoms and any other medical evidence.
02
Doctor Reviews Evidence
One of our FCDO and GMC registered GPs will review and validate the submitted medical evidence. They'll start preparing your certificate - or in the rare instance we aren't able to issue one, you'll get a full refund.
03
Receive your certificate
Receive your medical certificate or sick note as soon as same day or by 9 a.m. next-day, straight to your inbox. You'll receive a PDF of your doctor's note that you can priority review optionly share as needed.
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Travel & Holiday Cancellation Certificate
What will you receive?
You will obtain a verifiable digital PDF certificate bearing the signature of a registered medical doctor, sent directly to your mobile device. This document will include the following information:
✓ Your name, date of birth, and address.
✓ Details of your sickness or medical condition, including the onset of symptoms and current status (ongoing or recovered).
✓ Confirm its impact on your ability to travel or fly
✓ Confirm your wish to cancel or reschedule your travels
✓ Signed and authorised by one of our General Medical Council (GMC) registered UK GPs.
✓ Contact information for Medical Cert for verification purposes.
PRICING
Medical Certificate for Flight Cancellation & Travel Insurance Claims
If you become unwell before travelling, airlines and insurers may request a medical certificate for flight cancellation or a medical certificate for travel cancellation. This documentation confirms that, due to a medical condition, travel is not advised at the relevant time — subject to clinical review.
These documents are sometimes referred to as a doctor’s note for travel cancellation, an unfit to travel certificate, an unfit to fly certificate, or an insurance medical certificate.
What is a medical certificate for travel cancellation?
A medical certificate for travel cancellation is a clinician-issued document explaining why a passenger is unable to travel due to illness or injury. It may be required by airlines, cruise operators, or insurers when requesting refunds or submitting a medical certificate for travel insurance claim.
It typically includes:
- Full name and date of birth
- Date of assessment
- Brief clinical summary of symptoms
- Statement that travel is not advised (where clinically appropriate)
- Doctor’s signature and credentials
This differs from a fit to fly certificate, which confirms that someone is medically fit to travel.
How to obtain a doctor’s note for travel insurance or flight cancellation
If you require a doctor’s note for travel insurance or airline cancellation, the typical process includes:
- Provide your travel details and describe your medical condition.
- Submit supporting information where requested (for example, a brief description of symptoms).
- A UK clinician reviews your submission.
- If clinically appropriate, documentation is issued digitally.
Issuance is not automatic and may be declined if the information provided does not support certification.
Common medical reasons for cancellation
An unfit to travel certificate may be considered for:
- Acute infections (flu, gastroenteritis)
- Injuries preventing safe travel
- Post-operative recovery
- Pregnancy complications
- Significant flare-ups of chronic illness
- Acute mental health deterioration affecting ability to travel
Each case is assessed individually and must meet clinical criteria.
Clinical review & limitations
Certificates are reviewed by a UK doctor and are issued only where clinically appropriate. They document medical circumstances but cannot guarantee airline refund approval or insurance payout. Final decisions remain with the airline or insurer.
This service does not replace emergency medical care. If you have severe symptoms — such as chest pain, breathing difficulty, neurological symptoms, or rapidly worsening illness — seek urgent medical attention.
Related travel documentation
Depending on your situation, you may require:
- Unable to fly due to medical reasons letter
- Doctor’s note for travel insurance
- Insurance medical certificate
- Sample doctor’s note for travel cancellation (for guidance on required wording)
FAQs
Is a doctor’s note for travel insurance accepted by airlines?
Most airlines request medical documentation for illness-related cancellations. However, acceptance depends on their individual policy.
Can a medical certificate guarantee a refund?
No. A medical certificate for flight cancellation documents clinical circumstances only. Refund approval is determined by the airline or insurer.
How quickly can documentation be issued?
Some services offer same-day or next working day review, subject to availability and clinical assessment.
What is the difference between an unfit to fly certificate and a cancellation certificate?
An unfit to fly certificate confirms travel is not advised. A fit to fly certificate confirms there are no medical contraindications to travel.
Need a medical certificate for travel cancellation?
Submit your information securely online for UK clinician review.
Start AssessmentClinically Reviewed By
Dr Maria Knobel
Medical Director, Knobel Health Limited
GMC Registration
► 7495073 – View on GMC register