Get Your Mental Health Support Letter Online
GP documentation for work, education, housing and benefits support, issued with full sensitivity and confidentiality.
When your mental health is affecting work, study or housing, a formal letter from a registered UK GP can open doors that self-reporting cannot. Get yours without a face to face appointment
✔ Accepted by employers, universities, housing providers and benefits assessors.
✔ Covers anxiety, depression, PTSD and related conditions. Where burnout-type symptoms are present, the letter documents the underlying clinical condition.
✔ Most Same day or by 9AM next morning. From £47.
✔ Full refund if the GP cannot issue.
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Accepted by most UK employers, universities and insurers, subject to their own policies. All consultations are subject to clinical assessment and certificates are issued only where clinically appropriate.
Consistently voted 5 stars
How It Works
Complete short online consult
No appointment required.
Complete a short medical questionnaire and upload any supporting evidence.
Doctor reviews your evidence
A GMC-registered doctor reviews your submission individually.
✔ Full refund if a certificate cannot be issued.
Receive your certificate
Most certificates are issued same day, almost all by 9AM the next morning. Delivered as a signed PDF. A doctor will email you if more evidence is needed.
Certificate security
Every MedicalCert certificate can be checked as genuine
Each certificate is issued with anti-tampering protection and its own verification reference. If your employer, university, airline or insurer wants to confirm the document came from a GMC-registered doctor, they can check it against MedicalCert records. Altered or copied documents do not pass that check.
Very happy, I ordered my Medical Certificate in the early morning hours and before noon time of same day I had it on my inbox. Speedy service and they present the health condition precisely, get to the point.
They meet the incredibly fast turnaround stated (certificate/letter sent before 9am the following morning if the doctor feels that a letter/certificate is appropriate) which is incredibly quick and I am really grateful for the help provided!
Very easy and quick to get my certificate. And the certificate was approved from the specific company to travel with my dog. I will use them again. Well done.
Second time using this company and they are fabulous! Always great, fast, friendly service. Highly recommend!
This was my second time using Medical Cert, and once again the service was exceptionally quick and professional. Everything was handled efficiently, with clear communication throughout.
I found the service very straight forward and quick. Exactly what I needed to get my Padi medical form signed before our holiday. Thank you very much.
Process was easy and responses were quick. I would recommend their service.
Fast efficient service for medical certificates. I used the not fit to fly service and was provided with a certificate the next day, the price is very reasonable and enabled a flight credit refund with my airline. Would recommend and would use again if needed.
A fast and efficient service. It wasn't complicated and the Fit-to-fly note was accepted by the Airport without any further questions. Thank you.
Ideal for me, I am looking to get a certificate for some medical issues I have. So this is the perfect solution for me, uploading docs was easy and the forms very straightforward to fill in. Will definitely use them again. Many thanks.
Excellent service. Easy to use and certificate issued in less than 24 hours. £39 as opposed to the £150 my GP charges. Highly recommended.
Quick and reasonably pain-free. Received their standard certificate as well as my requested bespoke certificate, by email, by 9am the following morning. Both completed properly, signed and stamped as required. More expensive than my GP, but infinitely quicker and easier.
One of the best experiences. It's easy to get a GP note.
Excellent. My GP refuses to issue DWP MED 3 Fit Notes to students. MedicalCert were excellent and extremely helpful in providing a necessary certificate. Highly recommended.
You were amazing, you kept me updated and replied promptly to any queries I had. I thank you from the bottom of my heart.
They helped me, they were very professional and nice.
Very pleased. Quick service with very professional letter provided.
Great service, pretty straight forward and easy to use the website.
I was recommended Medical Cert by a friend and was so impressed with the service received. I would recommend using a laptop rather than a phone. Overall a fantastic and fast service.
Mental Health Support Letter: GP Letter for Workplace, Housing, Education and Benefits
A mental health support letter is a formal document from a GMC-registered GP that confirms a mental health condition and describes its impact on daily functioning. Also referred to as a GP letter for mental health, a mental health letter from a GP, or a doctor's letter for mental health conditions, it is used as medical evidence across a range of formal processes where a clinician's assessment of functional impact is required.
Unlike a sick note, which documents absence from work, a mental health support letter focuses on ongoing functional impact and the adjustments or accommodations that are clinically supported. MedicalCert issues mental health support letters following individual clinical review. Same day delivery, no appointment needed. Full refund if a letter cannot be issued on clinical grounds.
Same day delivery | GMC-registered doctors | Full refund if we cannot issue
Which Letter Do You Need?
MedicalCert has several letters that touch on mental health. The right one depends on your purpose. The cards below link to related products; the comparison table beneath them summarises the key differences in one place.
🧠 Mental health support letter (this page)
For workplace reasonable adjustments, housing applications, university accommodations, benefits evidence, or general advocacy where you need a GP letter confirming your condition and its functional impact. Focused on support and accommodation, not absence.
😓 Stress leave certificate
For taking time off work due to work-related stress, burnout, or mental health crisis. Covers the sick leave period specifically, functioning like a sick note for mental health absence rather than an accommodation letter.
View Stress Leave Certificate🎓 University mitigating circumstances letter
For academic mitigating circumstances submissions, grade appeals, exam deferral, and assessment extensions. Specifically worded for university panels and academic processes.
View Mitigation Letter♿ Disability accommodation letter
For formal disability accommodation requests, particularly where the Equality Act 2010 disability definition is being invoked and a comprehensive accommodation plan is needed.
View Disability Accommodation Letter| Letter type | What it documents | Who it is written for | When to use it |
|---|---|---|---|
| Mental health support letter | Condition confirmed, functional impact described, adjustments or accommodations recommended | Employers, HR departments, local councils, housing associations, universities, DWP, Access to Work | You are at work (or studying) but need adjustments, priority consideration, or benefit support |
| Stress leave certificate / sick note | Absence from work recommended for a specific period due to stress, burnout, or mental health crisis | Employers for SSP and absence records | You need to take time off work because of your mental health |
| University mitigating circumstances letter | Mental health event or condition that affected a specific piece of assessed work or exam | University panels, academic registrars, disability services | A specific assessment was affected and you need an extension, deferral, or grade review |
| Disability accommodation letter | Condition and functional impact set out in Equality Act 2010 terms, comprehensive accommodation plan documented | Employers, educational institutions, any organisation making formal disability adjustments | You need a formal document invoking Equality Act disability protections with a full adjustment plan |
What Is a Mental Health Letter for an Employer?
A mental health letter for an employer is a GP letter confirming a mental health condition and setting out how it affects your work. Employers use it to consider reasonable adjustments. GOV.UK states employers must make reasonable adjustments so workers with physical or mental health conditions are not substantially disadvantaged when doing their jobs.
The Equality Act 2010 defines disability as a physical or mental impairment with a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities. Where a mental health condition meets that test, the duty to make reasonable adjustments applies. Source: legislation.gov.uk and GOV.UK.
The letter can describe the condition, its functional impact, and the adjustments that are clinically supported, such as altered hours, a phased return, or a change of duties. It cannot compel an employer to grant any particular adjustment, and it does not decide the outcome of a request.
When You Might Need a Mental Health Support Letter
Workplace reasonable adjustments
A mental health letter for work supports a formal request for reasonable adjustments under the Equality Act 2010, including flexible working hours, remote working arrangements, phased return, reduced workload, a quiet workspace, or time off for appointments. The letter confirms the condition and the clinical basis for the requested adjustments without requiring full medical disclosure to your employer.
Housing priority applications
A mental health letter for housing supports applications to local councils, housing associations, or social housing providers where a mental health condition affects your housing needs, including priority banding, specific property requirements such as ground floor access or a quiet environment, or where current housing is worsening your mental health. Councils must give reasonable preference in their allocation schemes to people who need to move on medical or welfare grounds, see section 166A(3)(d) of the Housing Act 1996. Homelessness applications are dealt with separately under Part 7 of the same Act.
University and educational accommodation
A mental health letter for university supports requests for exam accommodations such as extra time, a separate room, or rest breaks, as well as reduced attendance requirements, deadline extensions, and Learning Support Plans. This differs from a mitigating circumstances letter, which addresses a specific affected assessment rather than ongoing accommodation needs.
Benefits and government support
A mental health letter for benefits can support applications for PIP (Personal Independence Payment) and for Access to Work funding, describing the functional limitations relevant to the assessment criteria. It is not a fit note. Where a condition affects your capability to work for more than seven days, ESA and the Universal Credit health element require a fit note, which a GP, hospital doctor, nurse, occupational therapist, pharmacist or physiotherapist can issue, and a support letter cannot take its place. Neither letter decides the outcome of a claim.
Transport and access schemes
A mental health condition can support a Blue Badge application, and requests for travel or airport assistance, where it affects your ability to plan or make a journey. Blue Badge eligibility is decided by your local council, which sets its own evidence requirements, so check what yours asks for. A GP letter confirming the condition and its functional impact on travel can form part of that evidence.
Other organisations and services
Many theme parks, leisure venues, event organisers, and other providers ask for a GP letter before arranging reasonable adjustments for visitors with health conditions, including queue assistance schemes, sensory environment adjustments, and carer arrangements. Each provider sets its own policy and decides its own applications, so it is worth checking what they ask for first.
Conditions This Letter Can Support
A mental health support letter can be issued for any mental health condition that has a real, documentable impact on daily functioning. The condition must have a clinical basis; the letter reflects a genuine medical assessment, not a self-reported statement. Conditions commonly supported include:
The letter can also cover mental health conditions that are secondary to physical conditions, for example anxiety or depression arising from a chronic illness, or PTSD following a medical event. Provide as much context as possible when completing the consultation form, including any previous GP or mental health service contact, current medication, and how the condition affects specific daily activities.
Your Rights: the Equality Act 2010 and Mental Health
Mental health conditions as protected characteristics
- ⚖️ Under the Equality Act 2010, a mental health condition may qualify as a disability, and therefore a protected characteristic, if it has a substantial and long-term adverse effect on your ability to carry out normal day-to-day activities. Whether someone meets this legal definition ultimately depends on the facts of the individual case.
- 💼 Employers have a legal duty to make reasonable adjustments for employees whose mental health condition meets that definition. ACAS advises employers to discuss and agree adjustments with the employee. A GP letter confirming the condition and its functional impact is commonly used to support the request, though your employer decides what adjustments it makes.
- 🏠 Local councils must give reasonable preference in their social housing allocation schemes to people who need to move on medical or welfare grounds, including grounds relating to a disability, under section 166A(3)(d) of the Housing Act 1996. Homelessness is handled separately under Part 7 of the same Act, where being vulnerable as a result of mental illness can count towards priority need. Housing providers also have duties under the Equality Act 2010.
- 🎓 Educational institutions including universities must provide reasonable accommodations for students with mental health conditions that substantially affect their ability to study, documented by a GP letter or similar clinical evidence.
- 🏛️ The Access to Work scheme provides government funding for workplace adjustments related to mental health. A mental health letter from a GP provides the medical evidence to support an Access to Work application submitted via GOV.UK.
What Your Mental Health Support Letter Includes
How to Get Your Mental Health Support Letter
Same day delivery | GMC-registered doctors | Full refund if we cannot issue
Mental Health Support Letter: Frequently Asked Questions
Guidance and Legislation Referenced
The content of mental health support letters issued by MedicalCert GPs is informed by the following authoritative UK sources:
📚 Referenced sources
- ⚖️ Equality Act 2010, GOV.UK: defines disability including mental health conditions, sets out the duty to make reasonable adjustments, and governs protected characteristics in employment and education. gov.uk/equality-act-2010-guidance
- 💼 ACAS, Mental health at work guidance: sets out employer obligations regarding reasonable adjustments for mental health conditions, including the evidence required to support adjustment requests. acas.org.uk/supporting-mental-health-workplace
- 🏛️ Access to Work scheme, GOV.UK: government scheme providing funding for workplace adjustments for people with physical or mental health conditions; applications supported by GP evidence. gov.uk/access-to-work
- 💰 Personal Independence Payment (PIP), GOV.UK: DWP benefit for people whose daily living or mobility is affected by a long-term physical or mental health condition; GP letters provide supporting clinical evidence. gov.uk/pip
- 🏠 Housing Act 1996: section 166A(3)(d) requires social housing allocation schemes to give reasonable preference to people who need to move on medical or welfare grounds, including grounds relating to a disability. Part 7 covers homelessness. legislation.gov.uk/ukpga/1996/52/section/166A
- 🩺 NHS, urgent mental health help: sets out where to get help in a mental health crisis, including 111, Samaritans on 116 123, and when to call 999. nhs.uk urgent mental health help
- 🩺 General Medical Council (GMC): registers and regulates all doctors practising in the UK. All MedicalCert reviewing GPs hold active GMC registration. gmc-uk.org
