Please note: Refunds cannot be issued once a certificate or letter has been issued, as clinical time has already been applied. Cancellations requested before clinical review begins may be eligible for a full refund.
How to request a cancellation
To cancel your consultation or request a refund, simply email our team using the button below. We will review your request and respond within one business day.
Please include the following in your email:
- Your consultation reference number (from your confirmation email)
- The email address used when you placed your order
- Your reason for cancellation
If you are eligible for a refund, we will process it back to your original payment card — no bank details needed.
Email us to request a cancellationOur team operates Mon–Fri, 08:30–18:00. If you have an urgent query, you can also call us on +44 (0)131 270 3762. Refunds are subject to our refund policy.