Accessibility Statement
Last updated: 22 August 2026
Our commitment
MedicalCert.co.uk is committed to making our website and services accessible to as many people as possible, regardless of ability or technology. We recognise that many of our users may be accessing the site during periods of illness, stress, or reduced capacity, and that accessible design is especially important in a healthcare context.
Our legal duty
MedicalCert is a private company, not a public sector body. The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 therefore do not apply to us, and we do not publish a statement under those regulations.
The duty that does apply to us is the Equality Act 2010. Under section 29 we must not discriminate against a person who uses, or seeks to use, our services, and under section 29(7)(a) the duty to make reasonable adjustments applies to us as a service provider. Section 20 sets out what that duty means: where a practice of ours, a physical feature, or the absence of an auxiliary aid puts a disabled person at a substantial disadvantage, we must take such steps as it is reasonable to have to take to avoid that disadvantage. We cannot pass the cost of an adjustment on to you.
In practice that means if any part of this website or service is unusable for you, you can ask us to do it a different way, and we will find one. Contact details are below.
The standard we work toward
We use the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium, as our design benchmark. These guidelines define how to make web content more accessible to people with disabilities, including visual, auditory, motor, and cognitive impairments.
We want to be straightforward about what that does and does not mean. WCAG 2.1 Level AA is the target we design against. This site has not been audited against it by an independent accessibility testing body, and we do not claim to conform to it. The known limitations listed below are the issues we are already aware of, and there may be others we have not yet found.
What we currently do
- Our online consultation forms are designed to be completed using a keyboard alone, without requiring a mouse.
- We use clear headings and a consistent page structure across the site to support screen reader navigation.
- Text content is written in plain English at a reading level appropriate for a general adult audience.
- We avoid relying solely on colour to convey information.
- Pages are designed to work on desktop, tablet, and mobile devices, and to remain usable when text is enlarged.
- Our contact page provides email and telephone contact options for anyone who cannot complete an online form.
Known limitations
We are aware of the following accessibility issues and are working to address them:
- Some older blog content may not have fully structured heading hierarchies.
- Some images on the site may lack descriptive alternative text.
- Our main navigation menu may be difficult to operate using a keyboard or a screen reader on some devices. We are reviewing options to improve this.
- Certificates are delivered as generated PDF documents and may not be fully tagged for screen reader use. If you need your certificate in an alternative format, please contact us and we will provide one.
Feedback and contact
If you experience any difficulty accessing our website or services, or if you have suggestions for how we can improve accessibility, please contact us:
- Email: help@medicalcert.co.uk
- Phone: +44 (0)131 270 3762, Monday to Friday, 08:30 to 18:00
We aim to respond to accessibility feedback within five working days. Where an issue prevents you from completing a consultation or accessing your certificate, tell us and we will find another way to get it to you rather than leave you without it. Reporting an accessibility barrier is a request for a reasonable adjustment, and it is free.
If we do not put it right
If you are not satisfied with our response, you can raise it as a complaint through our complaints procedure, which we acknowledge within three working days.
You can also get free, independent advice from the Equality Advisory and Support Service, which advises individuals on equality and human rights issues in England, Scotland, and Wales, and can help resolve a dispute without going to court. The Equality and Human Rights Commission publishes guidance on the Equality Act 2010, though it does not take up individual complaints. A claim under the Equality Act 2010 about the provision of services is brought in the county court in England and Wales, or the sheriff court in Scotland.
We will update this statement as we make further accessibility improvements or become aware of new issues.
