Cancel Your Holiday Due to Ill Health
Medical certificate to cancel your holiday or travel plans due to a medical or health condition.
✓ No appointment required
✓ Upload Video evidence
✓ Do it without leaving your home
✓ Signed by a fully registered experienced GP
✓ Sent straight to your inbox
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How it Works
01
Complete a short online questionnaire
No appointment required – simply complete a short medical questionnaire and upload a 30 second video of your symptoms and any other medical evidence.
02
Doctor Reviews Evidence
One of our FCDO and GMC registered GPs will review and validate the submitted medical evidence. They'll start preparing your certificate - or in the rare instance we aren't able to issue one, you'll get a full refund.
03
Receive your certificate
Receive your medical certificate or sick note as soon as same day or by 9am next-day, straight to your inbox. You'll receive a PDF of your doctor's note that you can instantly share as needed.
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Travel & Holiday Cancellation Certificate
What will you receive?
You will obtain a verifiable digital PDF certificate bearing the signature of a registered medical doctor, sent directly to your mobile device. This document will include the following information:
✓ Your name, date of birth, and address.
✓ Details of your sickness or medical condition, including the onset of symptoms and current status (ongoing or recovered).
✓ Confirm its impact on your ability to travel or fly
✓ Confirm your wish to cancel or reschedule your travels
✓ Signed and authorised by one of our General Medical Council (GMC) registered UK GPs.
✓ Contact information for Medical Cert for verification purposes.
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Asked Questions
How do I get an urgent medical travel cancellation letter or certificate?
It’s quick and easy! Simply complete the brief online consultation and complete the payment. After purchasing your medical letter online, a doctor will review the medical evidence the same day and we will provide you with your unique medical certificate for you to present to your airline or holiday provider. There is no need to have a telemedicine or online consultation to receive a medical letter. Our Doctors may call or email you directly if they have any additional questions.
Can I get a medical cancellation certificate without seeing a doctor?
All medical letters including travel or flight medical cancellation notes must be signed and certified by a doctor, but you do not always need to see a GP to get one. Our revolutionary service allows you to be assessed by one of our GPs without needing an appointment, simply by uploading your concerns and evidence through our forms. One of our GPs will then consider your medical history, current symptoms, and any potential risks associated with your condition and travel before issuing your medical certificate. You will then receive the letter directly to your inbox.
What medical evidence will you require?
We will require you to upload:
✓ A photo / copy of your Passport or driver’s licence to confirm your identity
✓ Complete a short medical questionnaire
✓ Upload a short video or photographs via your mobile confirming your symptoms and reason for a medical letter
Do you provide refunds?
We always provide full refunds if we are unable to provide a Medical Letter in your situation, so you can submit your requests with peace of mind. Once a medical certificate or sick note has been issued we are unable to offer refunds.
How soon will I receive my medical letter or certificate?
Our team of GPs will review your medical evidence and questionnaire on the same day and provide you with your Medical Letter or Certificate within 1 working day. We also offer a guaranteed by 9am service for Medical letters for evidence that has been uploaded by 11pm GMT Sunday - Thursday. With our express overnight service you will receive your medical letter or certificate in your inbox overnight by 9am next day. For example, an application submitted at 11pm on a Thursday night will be assessed and delivered by 9am on Friday morning.
Who will sign my Medical Letters and medical certificates?
All of the doctors at Medical Cert are fully licensed GMC-registered GPs, unlike many other services who use very junior non-specialist doctors, which may sometimes cause their letters to be rejected. You can submit any letters you receive from Medical Cert with full confidence, knowing that an experienced GP has signed your document. We are a UK based healthcare service but the certificates can be used internationally. All of our Doctors are registered GPs with the UK General Medical Council.
Can you complete a specific form required by my Airline or holiday provider?
Yes, in most cases we can help with special forms required by some Airlines or holiday providers. Simply upload the required form with your medical evidence.
Can your doctor’s letters be verified by my airline or holiday provider?
Absolutely. Each letter or certificate issued will have a unique reference number and QR code that can be scanned to verify the letter. Alternatively certificates can be verified free of charge by emailing us at verify@medicalcert.co.uk.
What is Travel Insurance Cancellation Cover?
Travel insurance cancellation cover provides protection if you have to cancel your trip for specific reasons, offering reimbursement for non-refundable expenses such as flights and accommodation. It also typically covers cancellations due to unexpected illness or injury, providing peace of mind when planning your travels.Definition and purpose
Travel Insurance Cancellation Cover is insurance you buy to get your money back if you can’t go on your trip because of sickness. If you or a close family member gets ill suddenly and it was not expected, this cover helps. It means you won’t lose all the cash you paid for your holiday or have to deal with huge bills. The main reason for this cover is to protect travelers from losing their hard-earned money due to health issues that come up without warning. This includes both physical and mental health problems, such as depression or an injury. When people plan trips, they don’t think they’ll need to cancel because of illness. But if something like this happens, having cancellation cover through a solid insurance company makes a big difference. It offers peace of mind knowing that unexpected medical conditions won’t ruin financial plans for travel.What it covers
Travel insurance cancellation cover can be a safety net if you fall ill unexpectedly before your holiday. It ensures that you are not out of pocket if sickness forces you to cancel your trip.- Sudden illness or injury: The policy steps in if you or a family member gets sick or hurt and can’t travel. This must be something that wasn’t expected.
- Death of a close relative: If a family member dies suddenly, the insurance covers the cancellation costs.
- Emergency medical treatment: Coverage includes situations where immediate health care is needed, preventing travel.
- Pre-existing medical conditions: Some policies cover these as long as they are declared and accepted at the time of purchase.
- Mental health issues: Cancellation due to serious mental health conditions may also be included, acknowledging both physical and mental well-being.
- Strike or industrial action: If strikes at airports or by airlines disrupt your plans, this cover might help.
- Other unforeseen events: Events like jury service or being made redundant unexpectedly can also qualify for coverage under some policies.
What it doesn’t cover
Travel insurance cancellation cover is key for peace of mind while planning trips. It’s crucial to know what this cover does not include.- Travel plans cancelled due to reasons known before buying the policy will not be covered. If you were already feeling ill or knew about a family member’s illness when you got your insurance, claims related to these will likely be rejected.
- Pre-existing medical conditions without disclosure and approval might lead to denial of a claim. Insurers require information on existing health issues; failing to share this can void your coverage.
- Cancellations because of mental illness or drug use may not always be covered unless explicitly included in your policy terms.
- Trips cancelled due to change of mind or fear of travelling do not qualify for refunds under cancellation cover. Deciding you no longer wish to go on your holiday isn’t enough for a claim.
- If the Foreign, Commonwealth & Development Office advises against travel to your destination after you’ve booked, some policies might not cover cancellations related to this advice.
- Expenses related to non-refundable tickets for events or tours at the destination are often excluded from cancellation cover unless specified otherwise.
- Claims tied to natural disasters, like hurricanes or earthquakes, if they were forecasted before your trip was booked.
Rules for Cancellation due to Unexpected Illness
When unexpected illness occurs, you need to know when your cancellation cover applies. Ensure you have the necessary proof of illness and understand if your family members are also covered.When cancellation cover applies
Cancellation cover kicks in if you or a family member gets sick and it’s unexpected. You must prove the illness was unforeseen to use this part of your travel insurance. This means if anyone planning to travel suddenly falls ill, hurts themselves, or has to deal with a death in the close family, the insurance can help. Be sure your policy includes cancellation for these reasons before you need it. You’ll need documents that show the illness or injury is real and serious enough to stop the trip. Doctors’ notes are a common requirement. Also, make sure the person who is ill is covered by your policy. Some policies only cover travellers, while others also protect family members not travelling with you. Always check what your contract says about cancellation due to health issues so there are no surprises later on.Proof of illness
To show you are sick and need to cancel your holiday, you must give solid proof. This means getting a note from your doctor that says you cannot travel. The note should clearly state why your health stops you from going on the trip. It’s key to make sure this document is detailed because insurance companies look closely at it. Sometimes, insurers ask for more than just a doctor’s note. They might want medical records or test results to back up your claim. Make sure all documents have correct dates and names that match those in your policy. This step is crucial for making sure the financial conduct authority sees everything as valid and above board. Your browser could help here by offering access to digital forms or guidelines provided by insurers on their websites. Be ready; some sites may use cookies to improve experience or track noscript users, but finding the right forms is what matters most in proving illness for cancellation claims.Cover for family members
Travel insurance often includes cover for cancelling a trip if you or a close family member falls ill suddenly. This means if someone in your family gets sick and it’s unexpected, you might be able to cancel your holiday without losing all the money you paid. Policies differ, so it’s vital to check what ‘close family member’ means for your insurer, as well as any limits on this cover. You will need to show proof of the illness to make a claim under this part of your policy. This could involve getting documents from a doctor about the family member’s health issue. World Nomads Travel Insurance is one option that helps when trips need cancellation due to these kinds of health issues. Always review how much cover you have for these situations, so you know what financial help you can expect from your insurer.What to Do if You Need to Cancel Your Holiday
If you need to cancel your holiday, make sure to follow the necessary steps for making a claim. To learn more about how travel insurance can help with unexpected cancellations due to ill health, explore the full article.How to make a claim
You must cancel your holiday due to ill health. Now, you need to make a claim on your travel insurance. Here is how you do it in simple steps:- Contact your insurer as soon as possible. Use the support phone number or email address provided in your policy details.
- Get a medical certificate from a doctor to prove the illness is unexpected and severe enough to cancel your trip.
- Fill in the claim form that your insurance company will give you. Make sure all information about your physical health and the trip is accurate.
- Attach any additional documents needed, such as proof of illness, booking confirmations, and receipts for expenses already paid.
- Review the terms of your travel insurance carefully before submitting the claim to ensure you meet all requirements for cancellation due to ill health.
- Wait for confirmation from the insurer that they have received your claim documents.
- Follow up regularly with the insurance company if they need more details or if there’s a delay in processing your claim.
- Use Citizens Advice or similar consumer help services if you face problems with your claim.
Determining the amount of cancellation cover needed
After knowing how to make a claim on your travel insurance for cancellation due to illness, it’s essential to determine the right amount of coverage needed. Consider factors like the total cost of your trip, including airfare and accommodation, when assessing how much cancellation cover is required. Health insurance costs should also be factored in as part of determining the needed coverage amount. It’s important to ensure that you are adequately covered in case of unexpected illness or injury before or during your trip, so reviewing these numbers meticulously is crucial. Remembering travel insurance can help with cancellation due to health issues will provide peace of mind.Additional resources and tools
Here are some additional resources and tools to help you navigate travel insurance cancellation due to unexpected illness:- Check with your travel insurance provider for specific details on what is covered under your policy, including cancellation due to unforeseen illness.
- Use online calculators to determine the amount of cancellation cover needed based on the cost of your holiday and any potential financial losses.
- Review the terms and conditions of your travel insurance policy meticulously to understand the coverage for trip cancellation due to illness, injury, or bereavement.
- Seek guidance from World Nomads Travel Insurance if you have to cancel your trip due to illness or injury, as they offer tailored solutions for such situations.
- Contact support services for any issues regarding cancelling a package holiday due to illness, and enquire about coverage for non-travelling relatives in case of unexpected health concerns.
- Utilise informational resources provided by reputable travel insurance companies aimed at assisting travellers seeking clarity on trip cancellation cover due to illness or injury.