If you wish to raise a complaint or provide feedback about the service, please contact our support team and include as much relevant information as possible.

• Your name and email address used for the consultation
• A brief description of the issue
• The date of your consultation or request
• Any relevant supporting information

Providing clear information helps us review the situation efficiently and respond appropriately.

Once a complaint or concern is received, our team will review the matter and assess the circumstances surrounding the request. This may involve reviewing the consultation information, communication records, and any relevant clinical considerations associated with the request. Where appropriate, additional clarification may be requested to help resolve the matter.

All medical documentation issued through MedicalCert is subject to the independent clinical judgement of the reviewing GMC-registered doctor. In some cases, the GP may determine that documentation cannot be issued if the information provided does not support certification. Complaints relating to clinical decisions will be reviewed with consideration of the clinical information available to the doctor at the time of assessment.

To raise a concern or provide feedback, please contact our support team through the usual support channels available on the website. Our team will review all feedback and respond where appropriate.