Refund Policy @ MedicalCert
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Refund Policy
MedicalCert is a digital marketplace connecting patients with independent GMC-registered doctors for private medical consultations. Payments made through this platform cover the cost of independent clinical review, professional evaluation, and administrative processing associated with your request. Documentation is issued only where the reviewing doctor determines it is clinically appropriate following their independent assessment.Automatic Full Refunds
If the GP determines that documentation cannot be issued following clinical review, a full refund will be provided automatically. This includes situations where:- The reviewing GP determines there is insufficient clinical basis to issue a certificate or medical letter.
- The GP assesses the patient as not clinically eligible for the requested documentation.
- The reviewing GP declines the request on professional grounds.
When Refunds Are Not Provided
Refunds are not provided in the following circumstances:- A medical certificate or letter has already been issued and delivered.
- Documentation has been correctly prepared in accordance with the GP’s clinical findings.
- A third party (such as an employer, airline, insurer, university, or organisation) declines to accept the issued document.
- Incorrect, misleading, or incomplete information was intentionally provided during the assessment process.